Booking agents
Calls and texts answered instantly: appointments booked, status questions answered from the actual RO, quotes drafted for approval.
Olvoma · Industries · Automotive & Repair
Full bays, found parts, faster RO
A shop makes money when wrenches turn. Every unanswered call, missing part, and hand-written RO is bay time lost. We build the systems that keep the schedule full and the paperwork invisible.
01Where the day goes
The hours nobody budgets for
Phones
The service writer quotes a job with a customer at the counter, two on hold, and one hanging up — that one books elsewhere.
Parts
A tech waits while somebody calls three suppliers for a price and an ETA, again.
History
The car's story is scattered across old ROs, and every visit starts the interview from zero.
Follow-up
Declined work and due services never get a second call — pure revenue, left on the table.
The shop isn't short on work. It's short on systems.
02What we build here
Built for automotive & repair
Parts sourcing
Availability and price across your suppliers in one search, with the order and the reasoning attached to the RO.
Service follow-up
Declined-work and due-service reminders that go out on schedule and book straight into the calendar.
Shop dashboards
Bay utilization, hours per RO, parts margin, comebacks — live, by tech and by job type.
03Example systems
Systems we would put in
Honest examples, not case studies: this is what a first working system typically looks like in automotive & repair, and the effect we'd agree to measure it by.
Service line agent
An agent on the shop's phone and texts: books appointments against real bay capacity, answers status from the RO, and hands complex quotes to the writer.
The point
Hold music stops costing bookings
Parts price radar
One query across your suppliers' catalogs and portals — price, availability, ETA — logged to the job so the choice is documented.
The point
Three phone calls become one search
Declined-work recovery
Every declined line item tracked and revisited on schedule with a clear quote — booked with one tap when the customer says yes.
The point
Deferred work comes back to your shop
04Integrations
We connect to what you already run
We don’t ask you to change your system of record. We connect to it — through an API, EDI, or direct data access. And where the integration doesn’t exist, we build it.
Works alongside
- Tekmetric
- Shop-Ware
- Shopmonkey
- Mitchell 1
- ALLDATA
- Fullbay
- PartsTech
- Epicor
- QuickBooks
- Twilio
05How we work
Product speed, engineering quality
- 01
Learn the operation
We sit inside the process and watch how it runs today — the steps, the exceptions, the judgment calls, and every tool it passes through.
- 02
Show a working version
Not a mockup and not a deck. The first version you can actually use, in weeks rather than quarters.
- 03
Put it into real work
The system goes into your environment and connects to what you already run. It takes the routine path and hands the rest to a person.
- 04
Measure, then extend
We agree what better means before we start — time, errors, throughput — and report against it. The next process begins once the first one has earned it.
06Questions we hear
Fair questions
We're a heavy-duty shop. Same thing?
Heavy-duty is where we started — intake, parts sourcing and purchasing, technician load, and the customer invoice. See Logistics & Transportation for that side of the house.
We're a small operation. Is this for us?
Our default client is a real operation, not an enterprise. If a process eats hours every day, the math usually works from a handful of people up.
Where does our data live?
In your environment, under your access rules. Every automated decision is visible, explainable, and reversible, and the code, data, and documentation belong to you.
What does this cost?
A first working system is a fixed-scope, fixed-price project — you know the number before we start. We agree what better means (time, errors, throughput) and report against it.
Start with the process that costs you most
Tell us about the work your team dreads. We'll come back with what a working system would look like — and what it would take to prove it.