Grounded in your data
The assistant answers from your orders, calendars, and policies — not from a model's imagination. What it doesn't know, it doesn't invent; it asks or escalates.
Olvoma · Services · Conversational AI & Chatbots
Every channel answered. One brain behind them.
Customers write where it's convenient for them — web chat, SMS, WhatsApp, email. We build conversational AI that answers on all of them from your actual systems, in your voice, with a person one step away.
01What you get
Conversational AI & Chatbots, concretely
Every channel, one logic
Web chat, SMS, WhatsApp, Messenger, email — one conversation engine behind all of them, so the answer is the same everywhere and the history follows the customer.
Doing, not just chatting
Booking the slot, checking the order, updating the address — the assistant completes the task in your systems, not just talks about it.
Handoff done right
When a conversation needs a human, it arrives with the full context and a suggested reply — not as a cold transcript the customer has to repeat.
02In practice
The same service, your industry’s shape
Industry
Retail & eCommerce
Order status, returns, and product questions answered instantly on every channel.
Explore → IndustryHealthcare
Patients book and reschedule by text, at any hour, against the real calendar.
Explore → IndustryTravel & Hospitality
Guests get availability, rates, and directions in the channel they wrote in.
Explore →03Channels & tools
Tools we reach for
Channels & tools
- Web chat
- SMS
- Messenger
- Twilio
- Claude / GPT-class models
- Your CRM / calendar / OMS
04How we work
Product speed, engineering quality
- 01
Learn the operation
We sit inside the process and watch how it runs today — the steps, the exceptions, the judgment calls, and every tool it passes through.
- 02
Show a working version
Not a mockup and not a deck. The first version you can actually use, in weeks rather than quarters.
- 03
Put it into real work
The system goes into your environment and connects to what you already run. It takes the routine path and hands the rest to a person.
- 04
Measure, then extend
We agree what better means before we start — time, errors, throughput — and report against it. The next process begins once the first one has earned it.
05Questions we hear
Fair questions
How is this different from the chatbots everyone hates?
Those bots follow a script and dead-end. Ours answer from your live data, complete real tasks, and hand off to a person with context the moment the conversation leaves the routine path.
Can it start on just one channel?
Yes — most clients start with web chat or SMS on one process, measure it, then add channels. The engine is the same; channels are configuration.
What about wrong answers?
The assistant only answers from approved sources, logs every reply, and escalates when confidence is low. You review the transcripts and tighten the rules — it improves weekly, visibly.
Start with the process that costs you most
Tell us about the work your team dreads. We'll come back with what a working system would look like — and what it would take to prove it.